Specified Commercial Transaction Act

Executive Kazuaki Enomoto
Address 1-10-10 Sakura-shimmachi Setagaya-ku, Tokyo 154-0015
Contact  Information E-mail:info@charlenecosmetics.com
Required Fees (excluding orderpayments) ① Shipping
② Expenses involved in customs clearance and international shipping (duties, customs fees, other taxes, etc.)
・Asia: 10USD
・Europe: 15USD
※Free shipping for orders over 100USD.
Shopping Method Online Store(PC, mobile/smartphone)
Method(s) of Contact Contact Form or via E-mail
Selling Price Displayed per product
Selling Quantity Starting from one item(s)
Shipping Destinations From all over the world, mainly in the countries and regions where they can be delivered by "Airmail (international e-packet/small package)" through Japan Post.
Delivery Information -We will arrange shipping within 3 business days after placing your order.                                                                                               
・Products will be shipped from Japan through "Airmail" (international e-packet/small package).                                                                                               
・For Japan Post(Air Mail), the average number of days from shipment to delivery is 3 to 7 days.                                                                                               
Please check here for details as it depends on the destination country/region.                                                                                               
・Depending on the content and quantity of the ordered product, it may be delivered in two or more units.                                                                                               
*Depending on the content, quantity, and delivery address of the order, we may change it to another courier (EMS, Fedex, DHL, etc.) prior to delivery.                                                                                               
* Due to the influence of the novel oronavirus, overseas shipping has been delayed. Please keep this in mind before ordering.                                                                                               
*In some countries/regions, international mail through Japan Post is suspended due to the influence of the new coronavirus.                                                                                               
Please note that we will cancel your order if the delivery destination is a country subject to suspension.                                                                                               
*Reserved items and misplaced items will be shipped after they arrive to our warehouse, so it may take more than two weeks to ship.                                                                                               

※Shipping conditions may change slightly depending on year-end holidays such as Christmas and New Years, stormy weather and road conditions.
Payment Method(s) ※ショッピングガイド同様
Payment Deadline ※ショッピングガイドにあわせた内容
Damaged/ Defective Products If the product is defective or different from the ordered product, we will send a replacement.
Returns ・In general, we do not accept returns for customer's personal reasons and circumstances.                                                                                                                                                                                           
・If you have any problems, please contact us by E-mail.                                                                                                                       
・If you order more than one of the same product, you can only get a refund for one item)                                                                                                                       
・Please note that we cannot accept returns due to crushed boxes and wrinkles that may occur during shipping.                                                                                                                        
Replacement / Return Deadline If the products are ordered for the first time and does not respond well with your skin, refunds can be issued within 365 days after the product arrives (even after the product is used).       
返品送料 ※ショッピングガイド同様